Understanding community needs (20 learning hours)About this course
By the end of this module, learner will be able to:
- Understand the process to conduct a simple needs assessment
- Identify needs of various user segments
- Design and develop new services for key segment of users of the library, with a focus on children services improving literacy levels
Brief Overview of Module
Instead of drifting along like a leaf in a river, understand who you are and how you come across to people and what kind of an impact you have on the people around you and the community around you and the world, so that when you go out, you can feel you have made a positive difference.”
– Jane Fonda -
A critical factor in the success of your library is the level of relevance the library and its services have to your community. In other words, it is the extent to which you fulfil the needs of the community you serve. Successful libraries that are vibrant and well used by their community have an important trait of having a community-centred approach in all aspects of their services.
Getting to know the needs of your community is the first step in developing new services that are relevant and that will enhance the lives of the communities you serve. But where and how do you begin? In this module, participants will learn how to profile their users and gain deeper insight into the needs, and thus empowering you to make better decisions for services and products that you provide out of your libraries, making a positive difference in the lives of those your serve.
This module will take 20 learning hours, including course time, pre- and post- course reading and assessments.